Secure Shopping

- Shipping & Delivery
- Payment, Pricing & Promotions
- Returns & Replacements
- Privacy & Security

Shipping & Delivery

How much will it cost?

- For orders under £ 50,00, shipping will be at a flat rate of £ 9.99
- For orders over £ 50,00, shipping within the UK is free. Shipping to Ireland and any of the Islands will be extra.
- Express shipping is available upon request and will be billed at the applicable rate.

When will my order ship and when will it arrive ?

Picture-hangingsystems.co.uk will send your order on a Tuesday - Friday within 48 hours unless it is not in stock or indicated otherwise. The estimated period of transport is approx. 3 working days.

Your order will be delivered on a Monday - Fridays between 09:00 and 17:00. We ship your order with the Packs Special Care Company/GLS and has no time guarantee. If you are not at home when the delivery will be offered, the package will be left with your neighbors unless you don't want that option and must indicate that when placing the order. You will receive in that case a card with the number of the delivery in your mailbox from the deliveryman. You should contact them as soon as possible for a 2nd delivery appointment.

During the period between the anual Summer holiday, Christmas and New Years we will take 5 working days for all items in stock and 7 working days for products we have in stock to be sent.
For time sensitive orders, contact us. Carrier method is at our discretion.

Other General Shipping Information

- All orders are shipped from our facility located in Amersfoort in The Netherlands.
- Shipment Tracking information is automatically delivered to the email address provided with your customer account.
- Shipping outside the United Kingdom is available. Contact us for a shipping quote.

Payment, Pricing & Promotions

Major credit cards such as Visa and MasterCard are accepted. Payments can also be made and processed by PayPal. In that case you will be redirected to the PayPal website when you place an order. You can make your payment even without a PayPal account, as no special registration is required.

The checkout process is encrypted with a 128-bit SSL certificate (the highest level commercially available). This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors. The PayPal site is highly secure. Once your information reaches the Payment Provider, it resides on a server that is heavily guarded both physically and electronically. The Payment Provider’s servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorized computers.

Promotions and new products will be available time to time on our web site. If you have a coupon code please enter the code in the Discount Code Field on the shopping cart page, before proceeding to the checkout page.

Returns & Replacements

Returns

- All orders (product cost - not including shipping charge) are covered by our unconditional 7 day return policy. Simply contact us within 7 days of receipt of your shipment, via email at info@picture-hangingsystems.co.uk to arrange for pickup return.
- Returned product must be in useable condition including the original packaging for a refund to be issued.
- Original (outgoing) shipping charges will not be reimbursed.
- Return shipping charges are the responsibility of the customer and will not be reimbursed.
- Any returned, but not authorized returns will not be reimbursed.
- Any authorized return will be subject to a £ 10,00 re-stocking fee


Damaged or Defective Goods

- Customers are expected to inspect all packages and report damages within 7 days of receipt!
- Damaged goods should not be discarded until we have been informed. If damage is extensive we reserve the right to file claim with the carrier who may retrieve the damaged goods for inspection.
- We will issue a full refund or replace at no charge all damaged product reported within the specified period.
Defective product is replaced free of charge. However, we reserve the right to inspect defective product before replacing

Privacy & Security

We respect your privacy and we will do everything in our power to protect it. Picture-HangingSystems.co.uk uses personal data in order to provide services to you, identify your needs and interests and to communicate with you. Picture-HangingSystems.co.uk will not make your personal data available to third parties without your explicit permission, unless this is a statutory requirement.



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